8up Help Center – Find answers to all your questions right here
From opening your account to withdrawing your winnings — we're with you every step of the way.
From opening your account to withdrawing your winnings — we're with you every step of the way.
Jump straight to the section you need
New account registration, password reset, KYC verification
Help with Mobile Pay, Nagad, and bank transfer issues & processes
Welcome Bonus, cashback, wagering terms & conditions
Understanding odds, placing bets, game rules and strategy
App download, installation, and technical troubleshooting
Two-factor authentication, account security, data policy
VIP level upgrades, points redemption, exclusive perks
24/7 chat support, email, and callback requests
A step-by-step guide for new users
Open 8up in your browser or download the official app. Click the Register button.
Enter an active mobile number and email address. Verify via OTP.
Use a password of at least 8 characters, combining uppercase letters, lowercase letters, and numbers.
Add your full name, date of birth, and payment method. Uploading your KYC documents helps speed up withdrawals.
Enable 2FA for added security. You'll need an OTP every time you log in.
Quick answers to the most frequently asked questions
Learn all about depositing and withdrawing funds on 8up
KYC verification must be completed before your first withdrawal.
8up's bonus system is designed with both new and existing players in mind. Here's a quick rundown of the most important things to know.
Get up to 100% bonus on your first deposit. A minimum deposit of ৳500 activates the bonus. Wagering requirement: 10x the bonus amount.
Get up to 50% reload bonus on deposits every week — available any day from Monday to Sunday.
Every Monday, 5–15% of the previous week's losses are returned to you. The rate varies based on your VIP level.
Refer a friend and earn up to ৳300 in bonus when they make their first deposit. There's no limit to how many friends you can refer.
Whatever the issue, our support team is always ready to help
The fastest way to get support. Response time is typically 1–2 minutes.
Online NowFor complex issues, send us an email. We typically respond within 2–4 hours.
Support@8up.biz
Leave your number and our agent will call you back. Available 9 AM–11 PM.
Speak in BengaliJoin the 8up community and share tips & experiences with other players.
15,000+ MembersHow our support system works and where to find what you need
Joining 8up is more than just creating a gaming account — it's the start of a complete experience. That said, players sometimes run into minor issues along the way: trouble logging in, a stuck deposit, a bonus that hasn't shown up, or an app that won't install. For any of these, the 8up Help Center is your first stop.
Our Help Center is built with Bangladeshi players in mind. You'll find guides in Bangla, video tutorials, and live agents — everything you need in one place. No need to explain your issue in English or get lost in technical jargon.
8up's support team is available 24 hours a day, 7 days a week. Live chat responses typically come within 1–2 minutes. During major events like the Cricket World Cup or BPL, we bring on extra agents to keep your wait time to a minimum.
If you run into a payment issue, have your transaction screenshot ready first. The 8up support team can typically resolve payment-related problems within 15 minutes. Having your KYC documents already submitted will make the withdrawal process even faster.
8up takes account security seriously. If you notice a suspicious login or any unusual activity on your account, contact support immediately. We can lock your account right away and launch an investigation. Your security is our top priority.
There's a dedicated technical support channel for mobile app users. If you're having trouble installing the APK on Android or the app keeps crashing on iOS, reach out to tech support directly. In most cases, sending a screenshot is enough to diagnose the issue.
At 8up, we believe a great support experience is just as important as a great gaming experience. That's why we're constantly improving our Help Center — adding new guides, updating FAQs, and working to reduce support response times.
Answers to the most frequently asked questions