8up Privacy Policy — Your data is completely safe with us

1 Introduction

8up is a trusted online Sports Betting and casino platform for users in Bangladesh. We believe your personal information belongs to you — and protecting it is our responsibility.

This Privacy Policy explains what information 8up collects, why it collects it, how it is used, and how it is kept secure. This policy Terms & Conditions should be read alongside this policy.

We want to build a service where you can play with complete peace of mind, knowing your information is always in safe hands.

2 What Information We Collect

8up only collects information that is genuinely necessary to provide its services. Requesting unnecessary data goes against our policy.

Information You Provide Directly:

• At registration: name, mobile number, email, date of birth, and password.
• For KYC verification: a copy of your National ID or passport.
• At the time of payment: mobile banking number and transaction details.
• When you contact support: the content of your message.

Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• A log of your site visits and which pages you viewed.
• Cookie and local storage data.

3 How Your Information Is Used

8up uses the data it collects solely for the following purposes:

• Account Management: Login, security verification, and account management.
• Service Delivery: Betting, payment processing, and transaction history storage.
• Security: Prevention of fraud, money laundering, and multiple accounts.
• Contact: Important updates, transaction confirmations, and support.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Meeting regulatory authority requirements.

We will not send you marketing or promotional messages without your consent. You can opt out of marketing communications at any time.

4 Who Your Data Is Shared With

8up never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with Mobile Pay, Nagad, and Rocket to complete transactions.
• Legal Obligations: Data required under a court order or government investigation.
• Law Enforcement Agencies: In cases of serious fraud or criminal activity.

5 Data Protection Measures

8up uses multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transmitted to and from the site is encrypted.
• Database Encryption: Stored data is kept in encrypted form.
• Password Hashing: Passwords are never stored in plain text.
• Two-Factor Verification: OTP-based two-factor protection at login.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Access Control: Only authorized personnel have access to data, strictly on a need-to-know basis.

That said, no one can guarantee 100% security on the internet. In the event of a breach, we act swiftly and notify all affected users.

6 Cookie Policy

8up uses several types of cookies on its website:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To help us identify slow parts of the site — optional.
• Functional Cookies: To remember your language preference and theme settings — optional.

All non-essential cookies can be disabled in your browser settings. Please note that turning off cookies may limit certain features.

7 Your Rights

As an 8up user, you have the following rights:

8 Children's Privacy

8up is an adult platform. It is not available to anyone under the age of 18.

Any data relating to a minor that reaches us will be deleted immediately and the associated account will be closed. If a parent or guardian has concerns, please contact support@8up.biz.

9 Data Transfer & Storage

8up's servers are hosted in secure data centers. The following measures are in place to protect your information:

• Industry-standard security practices are followed for all data storage.
• Our data centers are secured with both physical and digital safeguards.
• Regular backups are taken, and all backup data is encrypted to the same standard.
• Once data is no longer needed, it is automatically deleted within the designated timeframe.

10 Policy Updates

This Privacy Policy may be updated from time to time. For significant changes:

• You will be notified at least 7 days in advance via your registered mobile number or email before any changes take effect.
• You will see a notification when you log in to the site.
• The "Last Updated" date at the top of the page will change.

Continued use of the platform after any changes will be taken as acceptance of the updated policy.

11 Contact Us

For any questions or requests regarding our Privacy Policy, please get in touch:

• Email: support@8up.biz
• Help Center: Help Center Page to open a ticket directly.
• Response Time: We aim to respond within 24 hours.

When you request data deletion or access, we may ask for some information to verify your identity. This is a security measure.